Privacy & Cookie Policy

Living Needs Solutions

Privacy Notice

At Living Needs Solutions we respect your privacy and commit to protecting your personal data. This “Privacy Notice” explains what we do with your personal data, why we use it, how we protect it and what rights you have to control our use of it.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

This privacy notice applies not just to users of our website, but also personal data that we collect and process through other interactions with individuals in the course of running our business.

Information about us

This Privacy Notice is for Living Needs Solutions Ltd (Company Number 5488518). We collect, store and are responsible for certain personal data about individuals. When we do so we are regulated under the General Data Protection Regulation (“GDPR”), which applies across the European Union (including the United Kingdom) and we are responsible as “data controller” of that personal information for the purposes of the law.

If you want to contact us about any of the points on this notice, or just generally about how we protect your privacy, please email us at: enquiries@livingneeds.co.uk

Information we collect from you

If you visit our website:

We do not record your computer’s IP address. We may use Google Analytics on our website to collect anonymous data on site usage and user device/location.  If you submit an enquiry via our website using our secure Contact Form this be processed as an enquiry email.

If you telephone us, visit our showroom or approach us when we operate a display stand and make an enquiry about our services and products, request a quote for work or a product, we will collect with your consent:

  • Your name
  • Contact address
  • Email address
  • Telephone number
  • Other details we may need to understand your requirement eg medical condition

Information from third parties or other sources

We do not collect personal information from third parties or other sources.

The purpose and lawful basis for processing your personal data

If you become a customer we will process your personal data for the following purposes:

  • To provide you with a quotation for our products and services.
  • To deliver our services to you according to our contractual agreement.
  • To help collect and process payment.
  • To contact you with important information about your product and/or service we have provided/supplied.
  • To help us continually improve our offering to our customers;
  • To fulfil Government and HMRC statutory regulations.

We will do so on the “lawful basis” that the processing is necessary for our legitimate interests in operating our business and giving you the best possible service.

Marketing

If you are a customer, and where you have otherwise expressly consented, we may send you relevant information about products and services that we think you would benefit from. This information could be by email or post.

We will never sell or send your data to third parties for marketing purposes.

How long do we retain your personal data?

We will only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Notice or for as long as reasonably necessary to establish, exercise or defend our legal rights.  Some data is retained in line with statutory and regulatory requirements such as:

  • To comply with warranty requirements as set by our suppliers.
  • To comply with the statutory retention periods for accounting records, as set by the legislation and HM Revenue & Customs.

Our retention periods are not just governed by statutory or regulatory requirements, they are also based on commercial justifications, which have been set in accordance with the principle of retaining personal data for no longer than is necessary for the purposes for which it is processed.

Your personal data rights

The personal data we hold about you is your data, so you have certain rights over the data under the GDPR. This section summarises your rights and how you can exercise them.

You have the right to request a copy of all personal data we hold relating to you. You also have the right to require us to correct any mistakes in the personal data we hold relating to you.

Where we are processing your data based on your consent you can withdraw that consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, withdrawal of consent cannot be backdated.

Where we process your data based on a “legitimate interest” (underlined in the section on “purpose and lawful basis”, above) you still have the right to object to our processing of that data if you feel it impacts on your fundamental rights and freedoms. From that point, we must stop processing your data until we have determined whether your rights override our interests.

You also have the right to object where we are processing your personal data for marketing purposes even if you have previously given consent.

In certain situations, you have the right to require us to erase personal data where there is no good reason for us continuing to process it. However, note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

For certain scenarios you have the right to request restriction of processing of your personal data.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

Your rights to lodge a complaint with the Regulator

At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office (ICO). Please refer to the ICO at https://ico.org.uk/concerns/ or by calling them on 0303 123 1113. Of course, we hope that we can resolve your issue quickly and fairly ourselves.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, sub-contractors who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Other purposes for processing personal data

We don’t process your personal data for any other purpose than we’ve described here. We will not sell your personal data to other companies eg our suppliers.

Changes to this privacy notice

This privacy notice was last updated on 23rd May 2018.

This Privacy Policy does not form part of any customer’s contract with us and we may amend it from time to time.  Any changes we make in the future will be posted on our website.

How to contact us

If you have any questions, concerns or just want some more information about our privacy management, drop us an email at enquiries@livingneeds.co.uk